FREE EXPRESS DELIVERY ON ALL ORDERS

Info

NOTE: Style and colour may vary slightly from sample photographs in shop. 

Email: orders@lunula.co.za                 

Whatsapp: +27 72 879 9383

1. Size Chart

NOTE: At the moment, we only sell sets. We cannot offer different sizes between tops and bottoms. This may change in future. 

 

2. Terms & Conditions

These Terms & Conditions govern the sale of "products" and use on this site. These Terms & Conditions are binding and enforceable against every individual who accesses this website. By using this website, you acknowledge that you understand and are bound by these Terms & Conditions.

2.1 Delivery:

2.1.1: Purchased products will be dispatched within 48 hours of Lunula receiving payment confirmation for such purchase. Lunula will strive to have products dispatched within 24 hours and aims to have product delivered to customer within 24-48 hours of order. Lunula will strive to have all orders placed before 12pm sent out same day, however, delays may occur from time to time. Orders placed on a Friday or weekend could result in delayed delivery. This is out of our control.

2.1.2: Once order and payment is confirmed, customer will receive email/SMS notification with tracking number. Aramex is our delivery partner and express national delivery is used.

2.1.3: Delivery time is next day (when two consecutive business days) from shipment. This is to all major centres in South Africa. Outlying areas may take 1-3 days. Orders placed on weekends will be shipped on Monday, therefore arriving Tuesday in major centres in South Africa. 

2.1.4: Delivery is free of charge for all orders over R299. Below R299, order total will result in a R50 delivery charge being applied. 

2.1.5: Lunula is a web-based store with no physical presence. Therefore, no collections will be entertained. 

2.1.6: Once a client has signed for their product delivery, the item is considered to be in their possession.

2.2 Payment:

2.2.1: All payments on the Lunula website are processed by PayFast, an encrypted and PCI-compliant payment processor. See more HERE.

2.2.2: Accepted forms of payment for products are credit card, debit card and Bitcoin.

2.3 Order Cancellations, Exchanges & Refunds:

2.3.1: In terms of Section 44 of the Electronic Communications and Transactions Act 25 of 2002, you are entitled to cancel, without reason or penalty, your order of products within 7 days of receipt (delivery) of products. In this case, the following terms apply:

i. You will receive a full refund of the purchase price within 5 days of Lunula receiving the returned product at a delivery address of choice of Lunula. This address will be within South Africa. 

ii. You will not wear or use the products. The product needs to be returned in a new state, suitable for sale to another customer. If costume has been used, refund will not be applicable. 

iii. Agree that your purchase will be cancelled and that you will be liable, in terms of Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for the direct costs of returning the product/s to an address provided by Lunula. These costs relate to courier and/or postage costs.

iv. Agree that you are directly responsible for the return of the product/s in question to Lunula. A refund will only be granted provided the above terms are met and provided Lunula receives the returned product/s. If the item is lost in the return process, a refund will not be granted. Lunula undertakes no responsibility for the return of cancelled product/s.

v: The client will email Lunula, using orders@lunula.co.za email address, to arrange cancellation and return of product/s. Lunula will require the customer's name, surname, email address, phone number, order confirmation and payment confirmation details to effect the cancellation. 

2.3.2: Customers are entitled to exchange products for different sizes, provided sufficient stock is available in size of preference. The client has to send the item to Lunula within 7 days of receiving the goods. Courier costs to return will be the responsibility of the client. If a discount code was used in the purchase or the item was purchased during Lunula's annual Black Five Days sale, the client will be required to pay R99 for shipping of the new, exchanged item back to them. Items sold at full price will receive free shipping in this regard. As per 2.3.1.ii, the item needs to be in a new condition and having not been worn.

2.4 Governing Law and Jurisdiction:

2.4.1: These Terms & Conditions and/or any dispute are governed and interpreted in accordance with the laws of the Republic of South Africa. 

 

3. About Us

A young South African couple that loves design, technology and fashion. The goal is to offer flattering, high-quality garments with great service. Based in Johannesburg, South Africa.

Feel free to get in touch! 

Email: orders@lunula.co.za

Whatsapp: +27 72 879 9383